Refund policy
Here's your Refund Policy:
Refund Policy
Last updated: May 2026
Our Guarantee
We want you to love your jewelry. If something isn't right, we're here to make it right.
Returns
We accept returns within 30 days of delivery if:
- ✅ Item arrived damaged or broken
- ✅ Wrong item was sent
- ✅ Item is significantly different from description
We do NOT accept returns for:
- ❌ Change of mind
- ❌ Wrong size ordered by customer
- ❌ Items that have been worn or damaged by customer
Refunds
| Situation | Solution |
|---|---|
| Damaged item | Full refund or replacement |
| Wrong item sent | Full refund or replacement |
| Item never arrived | Full refund after 35 business days |
| Change of mind | No refund |
How to Request a Refund
- Email us at [your email]
- Include your order number
- Attach clear photos of the issue
- We will respond within 48 hours
Refund Processing Time
- Approved refunds are processed within 5-7 business days
- Refund will be returned to your original payment method
- Your bank may take additional days to process
Return Shipping
- If item is damaged or wrong — we cover return shipping
- All other cases — customer covers return shipping
Exchanges
We offer exchanges for:
- Damaged items
- Wrong items sent
We do NOT offer size or color exchanges.
Non-Refundable Items
- Sale or discounted items
- Gift cards
- Items returned after 30 days
Contact Us
📧 [eviarednerr@gmail.com] 🌐 [GLORIAE.US]